Salesforce is a superb platform that allows you to efficiently manage regular business operations such as Sales, Marketing, and more. You can also use Salesforce to get the best out of Data Analytics, Marketing Automation, Customer Service, and Platform Development applications. It is a cloud-based CRM platform that helps your organisation make more precise forecasts and reach better decisions.
Apps act like a lifeline for any Salesforce developer as it turns difficult work more convenient and saves time. You can find numerous apps on the Salesforce App Exchange and even use custom development for certain unavailable apps. But what should you prefer for your business, i.e. App Exchange or Custom development?
It is one of the most debated questions among Salesforce users. Although custom development requires higher investment and resources, it allows you to get the app customised as per your choices. Whereas, apps available on AppExchange are available at lower costs but can be used for some specific purposes only. Don’t know anything about Salesforce apps? Hire Salesforce Development Company to get assistance and make the best out of your business.
Let us now discuss specific factors that will help you make a conscious choice while preferring already built apps from App Exchange or the Custom development feature of Salesforce.
Business Requirement Analysis
One of the essential factors that determine the choice of apps to be implemented in Salesforce is Business Requirement Analysis. The best way is to list all critical business requirements and then analyse how many tasks you can perform using the apps available on App Exchange. If your analysis reports more than 70-75 per cent, you can prefer using apps from App Exchange. Otherwise, consider shifting your lane and go with custom development.
The timeline of a development project is crucial for any business and gets decided beforehand. It usually takes around 3-4 months to build apps using custom app development, whereas apps from App Exchange can be implemented within weeks, if not days. Moreover, it is better to prefer App Exchange if you urgently require critical functionality for your setup. It is a faster and more convenient way for hasty tasks.
It’s not all about the current requirements of your business but you must also consider future expectations when deciding to implement a particular app from Salesforce App Exchange or Custom Development. It means the developed app must be compatible to scale, maintain, and extend in the future. Long-term goals are essential for the existence of a business and sharing the same with an AppExchange vendor to ensure that these are timely met. On the other hand, Custom development apps provide ample control and flexibility as they are developed in a business-centric manner.
It is comparatively cheaper to install apps from Salesforce App Exchange than to create custom apps. The initial cost of developing custom apps is much higher whereas most App Exchange solutions require you to buy a subscription that is billed monthly. The final bill of subscription costs depends on the number of users accessing these services. Further, timely maintenance on these apps also adds up to the app exchange development cost. The ideal way to choose the most suitable development option would be to compare costs for both methods for a 3-5 year timeline and then perform a cost-value analysis.
Support & Service Level Agreements
Post development support and service level agreement is necessary for considering the app development method for a business. You must ensure that your custom development partner has an in-house workforce for building and maintaining Salesforce apps. If you lack a strong support team, you can shift towards a more affordable option i.e. AppExchange. However, the concerned authorities must ensure that the support and SLA offer to meet their business expectations.
The decision to finalise either of the development methods must be taken after considering all of the above factors. Although custom app development requires a higher initial investment, it offers your business more control and development scalability. On the flip side, if you wish to submit your project within a set timeline, you must go for App Exchange.
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