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Salesforce Service Cloud

Consulting

Consulting

Partner

ISV

ISV

Partner

200+

200+

Projects Delivered

Certified

Certified

Developers

Hire Salesforce Service Cloud Consultant

Salesforce Service Cloud, engineered to enhance the customer service process, helps users in case management, generating ideas, call scripting and so on. We tend to empower organizations in managing customer communications with Salesforce Service Cloud implementation services. As a leading Salesforce development company in India, we help you choose the right solution for your business. We provide customized solutions with modified layouts, fields etc to suit your business requirements.

Partner with us to accelerate your digital transformation. Our services are backed by comprehensive client training to ensure you are able to make the most out of this platform.

A team of
40+ Salesforce
Certified Developers

  • Auto Draft
  • CERTIFIED-Platform-Developer-II
  • Salesforce PD1 Certified
  • Salesforce Marketing Cloud Account Engagement Specialist
  • Salesforce Admin Certified
  • CERTIFIED-Service-Cloud-Consultant
  • Salesforce Associate Certified

Our Application of Salesforce across Industries

Communication

Communication

Financial Services

Financial Services

Healthcare & Life Science

Healthcare & Life Science

Manufacturing

Manufacturing

NonProfit

NonProfit

Professional Services

Professional Services

Retail

Retail

Engagement Models

Tailor-made to suit different requirements & budgets

Salesforce Service Cloud

Furnish your service & support team with a 360-degree view of customers and ensure they deliver next-level personalized customer support by opting for our Salesforce service cloud consultant services. 

Our professional team helps you enhance service operations by facilitating your agents to resolve customer issues at the earliest. Our certified Salesforce developers help you relish exceptional features like case management, knowledge management, and AI-powered chatbots and streamline your service process to maximize customer satisfaction.

 

Upgrade Your Business’ Service Operations With The Power of AI!

Self-Service Experience

  • Help Centre
  • Authenticated Portal
  • Customer Community
  • Einstein Bots
  • Knowledge
  • Generative AI-Powered Search Answers
  • Experience Builder
  • Mobile Publisher
  • Service Catalog
  • Appointment Assistant
  • Workflows

Digital Customer Engagement

  • Live Chat & Messaging
  • Proactive Messaging
  • API & Integrations
  • Telephony Integration
  • Real-Time Call Transcription
  • Agent Productivity Tools
  • Omni-Channel Routing
  • Training and Management
  • Desktop Sharing
  • Visual Flows
  • Augmented Reality

Service Process Management

  • Case Management
  • Field Service Management
  • Omni-Channel Routing
  • Generative AI-Powered Service Replies
  • Knowledge Management
  • AI-Powered Article Recommendations
  • Generative AI-Powered Search Answers
  • Swarming with Slack
  • Workflows for Slack
  • Swarming Reports and Dashboards
  • Incident Detection & Response
  • Incident Resolution
  • Broadcast Communications
  • Asset Service Management
  • Field Service Mobile App
  • Work Order Management

Customer Service Automation

  • Workflows and Orchestration
  • Unified Data
  • Robotic Process Automation
  • Service AI
  • Schedule and Dispatch
  • Service Catalog
  • Self-Service
  • Einstein Bots

Service Operations

  • Service Performance Dashboards
  • Embedded Insights
  • Unified Data
  • Automatic Transcript Analysis
  • Conversation Analytics Dashboard
  • Forecasting, Planning, & Optimisation
  • Work Capacity
  • Any-Channel Surveys
  • Customer Lifecycle Maps
  • Survey Analytics Dashboard

Customer Service AI

  • Service Replies
  • Conversation Summaries
  • Knowledge Articles
  • Search for Knowledge
  • Next Best Actions
  • Case Classifications
  • Reply Recommendations
  • Bot Builder
  • Multilingual Bots
  • Einstein Bots API

Contact Centre

  • Embedded Telephony
  • Agent Productivity Tools
  • Training and Management
  • Live Chat and Messaging
  • Proactive Messaging
  • API and Integrations
  • Einstein Bots
  • Einstein Conversation Insights
  • Omni-Channel Routing
  • Help Centre
  • Authenticated Portal
  • Customer Community

Field Service

  • Prework Brief
  • Onsite Knowledge Search
  • Post-Work Summary
  • Field Service Mobile App
  • Mobile App Extensibility
  • Slack for Field Service
  • Dispatch Management
  • Scheduling and Optimisation
  • Forecasting and Planning
  • Asset Service Management
  • Work Order Management
  • Visual Remote Assistant
  • Appointment Assistant

Voice and Phone Support

  • Telephony Integration
  • Real-Time Call Transcription
  • Omni-Channel Engagement
  • On-Call Agent Assists
  • Workflows
  • Omni-Channel Routing
  • Omni Supervisor
  • Contact Centre Analytics
  • Einstein Conversation Insights

Our Salesforce Apps

Custom Kanban

A comprehensive Kanban view that shows all the object records in the same place without any limitations.

Book A Demo
9 Calendar

9Calendar is a revolutionary app that seamlessly integrates both giants. It syncs your events at both places and boosts productivity.

Book A Demo
our-app

Salesforce Service Cloud Services

Personalize your support with a 360-degree view of all channels with Salesforce service cloud implementation—our services include:

Salesforce Service Cloud Consultant

To meet the unique needs of businesses, we create custom Salesforce Service cloud fields. This includes customizing contacts, accounts, email templates, reports and even configuring custom dashboards.

We create simple, collaborative and easy-to-use case management & tracking flows in Salesforce Service Cloud to track support & improve support performance. This way, you can keep a tab of every customer interaction with support for the purchase of a product/service for quick resolution & review.

We implement the Salesforce service cloud with all its elements like the live agent, omnichannel routing, lightning console, knowledge base and mobile messaging for your business. We also integrate it with the Service cloud to create a seamless experience for you and your customers.

We help you automate case management with the Lightning interface. You will be able to assign incoming cases, both singular as well as group of customers according to pre determined assignment rules.

We help you set up customer service on all the major communication channels across the web, email, SMS and phone. With this, you can revert to the queries quickly on the preferred channel of your customer’s choice.

Our services are backed by extensive training to ensure uninterrupted services for your customers by following best practices and using the latest functionalities. This is backed by our support that troubleshoots issues, upgrades versions, security and more.

Tech9logy Creators Top Salesforce Integrations

Often, people are left hanging between two technologies with great individual features because there’s no way to make them work together. However, we can get the Salesforce integration for you, no matter how complex. We've integrated Salesforce with several custom integrations and AppExchange products recently; here is the list below:

AppExchange Integrations

AWS
Conga
Docusign
Get-feedback
Hubspot
jitterbit
Mailchimp
Mogli
Ring-central
s-docs
Shopify
Slack
Twiio
Vonage
Xero

We help businesses, from startups to large corporations in
India, USA, Australia, UK and worldwide.

We love to work on creative ideas and polish them to perfection!

Our Portfolio

Our Entire Range of Salesforce Solutions

Tech9logy Creators admire Salesforce and all it brings with it. We have seen it in action and have helped businesses unlock their true potential with it. Apart from Marketing Cloud, we offer expertise in the following Salesforce solutions.

Service Cloud

Service Cloud lets you scale service with automation to personalise engagement & deliver success.

Salesforce Lightning

Salesforce Lightning simplifies the app development process by introducing exciting tools to Salesforce developers.

Community Cloud

Community Cloud has tools & features that help you bring together customers, partners, and employees to access the information they need.

Commerce Cloud

Commerce Cloud helps maximize revenue with real-time data, intelligent recommendations, amazing tools & automation.

Sales Cloud

Sales Cloud lets you accelerate the sales funnel with accurate forecast management, sales automation & active sales engagement.

Pardot

Pardot offers the power of email automation, lead management & automates common marketing tasks like website tracking & social marketing.

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What Client Say

" The team @ Tech9logy have been outstanding in assisting our business with Salesforce development work. I can't speak highly enough of Tech9logy for their professional service and communication. They are extremely organized, can work independently, and are able to effectively multi-task to ensure that all projects are completed in a timely manner. "

-Luke Hales (Australia)

" I have been working with Tech9logy for over 2 years, developing a School Management App. They are a fantastic team and would recommend them to any person or company considering their services. "

-John Ordovas (UK)

" We had a difficult and complicated project that required several custom modules. Team did a wonderful job! Their finished product exceeded our expectations and our users LOVE the added functionality! Would definitely recommend it. We have just opened a maintenance agreement for ongoing work with Tech9logy. Thanks again for all the hard work Team! "

-Sean Hughes (US)

" We hired Tech9logy Creators to handle our online promotions and campaigns. Being professional in Digital Marketing strategy, great attention and suggestions was shared by tech9logy team for our site. I could tell that Tech9logy Team really understood our brand and brought the desired outcome for the project. Most importantly, we have seen growth to our business leads and steady increase in our traffic! Highly recommended for all online promotions. "

-Aman Dalal (India)

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