Salesforce Service Cloud
Marketing Cloud Account Engagement
Hire Salesforce Service Cloud Consultant
Salesforce Service Cloud, engineered to enhance the customer service process, helps users in case management, generating ideas, call scripting and so on. We tend to empower organizations in managing customer communications with Salesforce Service Cloud implementation services. As a leading Salesforce development company in India, we help you choose the right solution for your business. We provide customized solutions with modified layouts, fields etc to suit your business requirements.
Partner with us to accelerate your digital transformation. Our services are backed by comprehensive client training to ensure you are able to make the most out of this platform.
Our Salesforce Apps
Here are our best Salesforce Apps that will upgrade your Salesforce experience
Salesforce Service Cloud Services
Personalize your support with a 360-degree view of all channels with Salesforce service cloud implementation—our services include:
To meet the unique needs of businesses, we create custom Salesforce Service cloud fields. This includes customizing contacts, accounts, email templates, reports and even configuring custom dashboards.
We create simple, collaborative and easy-to-use case management & tracking flows in Salesforce Service Cloud to track support & improve support performance. This way, you can keep a tab of every customer interaction with support for the purchase of a product/service for quick resolution & review.
We implement the Salesforce service cloud with all its elements like the live agent, omnichannel routing, lightning console, knowledge base and mobile messaging for your business. We also integrate it with the Service cloud to create a seamless experience for you and your customers.
We help you automate case management with the Lightning interface. You will be able to assign incoming cases, both singular as well as group of customers according to pre determined assignment rules.
We help you set up customer service on all the major communication channels across the web, email, SMS and phone. With this, you can revert to the queries quickly on the preferred channel of your customer’s choice.
Our services are backed by extensive training to ensure uninterrupted services for your customers by following best practices and using the latest functionalities. This is backed by our support that troubleshoots issues, upgrades versions, security and more.
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Our Entire Range of Salesforce Solutions
Tech9logy Creators admire Salesforce and all it brings with it. We have seen it in action and have helped businesses unlock their true potential with it. Apart from Marketing Cloud, we offer expertise in the following Salesforce solutions.
Service Cloud lets you scale service with automation to personalise engagement & deliver success.
Salesforce Lightning simplifies the app development process by introducing exciting tools to Salesforce developers.
Community Cloud has tools & features that help you bring together customers, partners, and employees to access the information they need.
Commerce Cloud helps maximize revenue with real-time data, intelligent recommendations, amazing tools & automation.
Sales Cloud lets you accelerate the sales funnel with accurate forecast management, sales automation & active sales engagement.
Pardot offers the power of email automation, lead management & automates common marketing tasks like website tracking & social marketing.
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What Client Say
" The team @ Tech9logy have been outstanding in assisting our business with Salesforce development work. I can't speak highly enough of Tech9logy for their professional service and communication. They are extremely organized, can work independently, and are able to effectively multi-task to ensure that all projects are completed in a timely manner. "
" I have been working with Tech9logy for over 2 years, developing a School Management App. They are a fantastic team and would recommend them to any person or company considering their services. "
" We had a difficult and complicated project that required several custom modules. Team did a wonderful job! Their finished product exceeded our expectations and our users LOVE the added functionality! Would definitely recommend it. We have just opened a maintenance agreement for ongoing work with Tech9logy. Thanks again for all the hard work Team! "
" We hired Tech9logy Creators to handle our online promotions and campaigns. Being professional in Digital Marketing strategy, great attention and suggestions was shared by tech9logy team for our site. I could tell that Tech9logy Team really understood our brand and brought the desired outcome for the project. Most importantly, we have seen growth to our business leads and steady increase in our traffic! Highly recommended for all online promotions. "