Salesforce Service Cloud
Consulting
Partner
ISV
Partner
200+
Projects Delivered
Certified
Developers
Hire Salesforce Service Cloud Consultant
Salesforce Service Cloud, engineered to enhance the customer service process, helps users in case management, generating ideas, call scripting and so on. We tend to empower organizations in managing customer communications with Salesforce Service Cloud implementation services. As a leading Salesforce development company in India, we help you choose the right solution for your business. We provide customized solutions with modified layouts, fields etc to suit your business requirements.
Partner with us to accelerate your digital transformation. Our services are backed by comprehensive client training to ensure you are able to make the most out of this platform.
A team of
40+ Salesforce Certified Developers
Our Application of Salesforce across Industries
Communication
Education
Financial Services
Healthcare & Life Science
Manufacturing
NonProfit
Professional Services
Retail
Engagement Models
Tailor-made to suit different requirements & budgets
Fixed
Price
- It’s suitable when the project has defined scope.
- The requirement is likely to remain constant for such projects.
- Works best for tight budgets.
- Suitable when all focus is to be channelised to extremely critical features.
Pay-As-You-Go
Price
- It’s suitable for projects that are subject to development.
- The requirements are very likely to change throughout the project.
- It can be chosen when there’s no strict budget constraint.
- Suitable when a give feature is subject to multiple iteration & tuning.
Dedicated Resource
Model
- It’s suitable for projects that are subject to continuous development or maintenance.
- It is best when a dedicated developer, tester, and other professionals are required to exclusively on a project.
- It can be chosen when there’s a budget constraint on monthly basis.
- Suitable when a project is time sensitive and require multiple iteration & tuning.
- The client has full control over the team and project direction.
Salesforce Service Cloud
Furnish your service & support team with a 360-degree view of customers and ensure they deliver next-level personalized customer support by opting for our Salesforce service cloud consultant services.
Our professional team helps you enhance service operations by facilitating your agents to resolve customer issues at the earliest. Our certified Salesforce developers help you relish exceptional features like case management, knowledge management, and AI-powered chatbots and streamline your service process to maximize customer satisfaction.
Upgrade Your Business’ Service Operations With The Power of AI!
Self-Service Experience
- Help Centre
- Authenticated Portal
- Customer Community
- Einstein Bots
- Knowledge
- Generative AI-Powered Search Answers
- Experience Builder
- Mobile Publisher
- Service Catalog
- Appointment Assistant
- Workflows
Digital Customer Engagement
- Live Chat & Messaging
- Proactive Messaging
- API & Integrations
- Telephony Integration
- Real-Time Call Transcription
- Agent Productivity Tools
- Omni-Channel Routing
- Training and Management
- Desktop Sharing
- Visual Flows
- Augmented Reality
Service Process Management
- Case Management
- Field Service Management
- Omni-Channel Routing
- Generative AI-Powered Service Replies
- Knowledge Management
- AI-Powered Article Recommendations
- Generative AI-Powered Search Answers
- Swarming with Slack
- Workflows for Slack
- Swarming Reports and Dashboards
- Incident Detection & Response
- Incident Resolution
- Broadcast Communications
- Asset Service Management
- Field Service Mobile App
- Work Order Management
Customer Service Automation
- Workflows and Orchestration
- Unified Data
- Robotic Process Automation
- Service AI
- Schedule and Dispatch
- Service Catalog
- Self-Service
- Einstein Bots
Service Operations
- Service Performance Dashboards
- Embedded Insights
- Unified Data
- Automatic Transcript Analysis
- Conversation Analytics Dashboard
- Forecasting, Planning, & Optimisation
- Work Capacity
- Any-Channel Surveys
- Customer Lifecycle Maps
- Survey Analytics Dashboard
Customer Service AI
- Service Replies
- Conversation Summaries
- Knowledge Articles
- Search for Knowledge
- Next Best Actions
- Case Classifications
- Reply Recommendations
- Bot Builder
- Multilingual Bots
- Einstein Bots API
Contact Centre
- Embedded Telephony
- Agent Productivity Tools
- Training and Management
- Live Chat and Messaging
- Proactive Messaging
- API and Integrations
- Einstein Bots
- Einstein Conversation Insights
- Omni-Channel Routing
- Help Centre
- Authenticated Portal
- Customer Community
Field Service
- Prework Brief
- Onsite Knowledge Search
- Post-Work Summary
- Field Service Mobile App
- Mobile App Extensibility
- Slack for Field Service
- Dispatch Management
- Scheduling and Optimisation
- Forecasting and Planning
- Asset Service Management
- Work Order Management
- Visual Remote Assistant
- Appointment Assistant
Voice and Phone Support
- Telephony Integration
- Real-Time Call Transcription
- Omni-Channel Engagement
- On-Call Agent Assists
- Workflows
- Omni-Channel Routing
- Omni Supervisor
- Contact Centre Analytics
- Einstein Conversation Insights
Our Salesforce Apps
Custom Kanban
A comprehensive Kanban view that shows all the object records in the same place without any limitations.
9 Calendar
9Calendar is a revolutionary app that seamlessly integrates both giants. It syncs your events at both places and boosts productivity.
Salesforce Service Cloud Services
Personalize your support with a 360-degree view of all channels with Salesforce service cloud implementation—our services include:
To meet the unique needs of businesses, we create custom Salesforce Service cloud fields. This includes customizing contacts, accounts, email templates, reports and even configuring custom dashboards.
We create simple, collaborative and easy-to-use case management & tracking flows in Salesforce Service Cloud to track support & improve support performance. This way, you can keep a tab of every customer interaction with support for the purchase of a product/service for quick resolution & review.
We implement the Salesforce service cloud with all its elements like the live agent, omnichannel routing, lightning console, knowledge base and mobile messaging for your business. We also integrate it with the Service cloud to create a seamless experience for you and your customers.
We help you automate case management with the Lightning interface. You will be able to assign incoming cases, both singular as well as group of customers according to pre determined assignment rules.
We help you set up customer service on all the major communication channels across the web, email, SMS and phone. With this, you can revert to the queries quickly on the preferred channel of your customer’s choice.
Our services are backed by extensive training to ensure uninterrupted services for your customers by following best practices and using the latest functionalities. This is backed by our support that troubleshoots issues, upgrades versions, security and more.
Tech9logy Creators Top Salesforce Integrations
Often, people are left hanging between two technologies with great individual features because there’s no way to make them work together. However, we can get the Salesforce integration for you, no matter how complex. We've integrated Salesforce with several custom integrations and AppExchange products recently; here is the list below:
Turning Vision into Reality: Our Case Studies Speak All!
Our certified Salesforce developers share great expertise in providing next-level solutions that help you achieve your business goals and succeed in the digital age. Below are some examples of how our team helped businesses overcome major CRM issues.
PPM
PPM needed assistance with their Salesforce Financial Services Cloud implementation. Our team helped them achieve next-level financial management by leveraging Salesforce Financial Cloud’s features.
View Case Study
Greens List Barristers
Greens List Barristers chose us to manage Salesforce Sales Cloud for their law firm. We developed different community portals for barristers, worked on their Salesforce Experience Cloud website, and integrated Salesforce with mobile apps and third-party applications.
View Case Study
ImprimisRx
ImprimisRx wanted to shift its eCommerce store to the Salesforce commerce cloud platform. They considered our experts’ assistance in building their store and enhancing their order management process.
View Case Study
NuLife
NuLife Institute needed help with Salesforce Health Cloud Implementation. They sought our experts’ assistance to enhance operational efficiency, improve patient outcomes, and streamline their business processes through Salesforce CRM.
View Case Study
Hubtek
Hubtek was looking to build a customer portal using Salesforce Experience Cloud with the purpose that their customers can stay up to date.
View Case StudyWe help businesses, from startups to large corporations in
India, USA, Australia, UK and worldwide
We love to work on creative ideas and polish them to perfection!
Salesforce Cloud Expertise
Race ahead and unleash the power of comprehensive suite of Salesforce clouds with the leading Salesforce Partner. We have experience working on multi-diverse Salesforce products, so if you are looking for a one-stop destination for all your Salesforce needs, consider Tech9logy creators global Salesforce development services.
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