Sysdig - USA - Tech9logy Creators

Case Study: Sysdig – USA

Introduction to Sysdig

Founded in 2013, Sysdig is a cloud security company that offers a cloud-native application protection platform (CNAPP). They focus on securing cloud environments by delivering features like cloud detection and response, vulnerability management, and posture management. Sysdig aims to make cloud deployments secure and reliable.

What did Sysdig need?

Sysdig sought expert assistance with their Customer portal development to enhance their customer support experience.

Services We Offered

Salesforce Experience Cloud Implementation
We empowered Sysdig to build a branded and personalized online presence for customers and partners by implementing Salesforce Experience Cloud. Our Salesforce Experience Cloud experts helped them enhance customer engagement and improve overall business efficiency.
Salesforce LWC Development
Our professional team built intuitive components and personalized pages on the Salesforce Lightning platform to enhance the user experience. We also automated their routine tasks and improved their efficiency by effectively utilizing Lightning Process Builder.
Salesforce Service Cloud Support
We helped Sysdig harness the true potential of the Service Cloud platform with our expertise. Our team supported their post-sales operations and enhanced case management to better handle customer queries.
Salesforce Consulting
Our expert Salesforce Consultants provided strategic guidance to Sysdig, helping them boost the customer experience. We also provided them with personalized solutions to meet their specific business needs.

Visuals

How We Ensured a Seamless Customer Portal for Sysdig?

Outcomes
Client Feedback

The Tech9logy team played a pivotal role in developing the Experience Customer Portal and a robust LWC Search Component for Sysdig, enabling their customers to find relevant answers & access resources altogether and connect with their support team efficiently. Additionally, we aided them with Salesforce Service Cloud knowledge base and case management processes to expedite their support process. Our Service Cloud specialists worked diligently to enhance customer satisfaction, promote fast case resolution, and ensure efficient omnichannel routing.

Ankit (CEO at Tech9logy Creators) was a solid contractor. He demonstrated great knowledge of Salesforce, especially in working with Apex code and building custom components. He was able to handle many of the custom requirements for our Salesforce Experience Cloud site effectively. I would be happy to work with him again in the future.

Salesforce Cloud Expertise

Race ahead and unleash the power of comprehensive suite of Salesforce clouds with Tech9logy. We have experience working on multi-diverse Salesforce products, so if you are looking for a one-stop destination for all your Salesforce needs, consider Tech9logy creators global Salesforce development services.