Certified Salesforce Service Cloud Company
Salesforce Service Cloud Services
That Help Reps Resolve Cases Smarter and Faster
Salesforce Service Cloud is engineered to enhance the customer service process, helps users in case management, generating ideas, call scripting and so on. Hire the best Salesforce service cloud consultants at Tech9logy Creators!
Tech9logy Creators specializes in setting up and customizing Salesforce Service Cloud. This changes how you handle customer support. Service Cloud is a strong CRM platform. It uses artificial intelligence to help companies give smarter, faster, and more personal support. This support comes through email, chat, phone, and social media.
Looking to streamline your processes, speed up resolution times, and really ramp up your agent productivity? Well, our certified Salesforce consultants are here to help! We can guide you through some fantastic features like Case Management, Knowledge Base, Omni-Channel Routing, and Service Cloud Voice.
You can count on us for solutions that are not just scalable, but also secure tailored specifically to fit your company’s goals. Whether you need help with Service Cloud implementation, integration, or ongoing support, we’ve got your back.
What Makes Salesforce Service Cloud Powerful?
Furnish your service & support team with a 360-degree view of customers and ensure they deliver next-level personalized customer support. Hire us for Salesforce service cloud consultant services.
Our team of Salesforce service cloud consultants enhance your service operations by facilitating your agents to resolve customer issues at the earliest. Our certified Salesforce developers help you implement features like case management, knowledge management, and AI-powered chatbots and streamline your service process to maximize customer satisfaction.
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Case Management
- Automated case creation from various channels
- Rules for case assignment, escalation procedures, and SLAs
- Complete lifecycle tracking with Case Feed, Milestones, and Entitlements
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Knowledge Base
- Lightning Knowledge base designed for both internal & external users
- Auto-suggest articles to agents and customers
- Version control, article feedback, and performance analytics
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Field Service Lighting
- Intelligent Scheduling & Dispatching
- Mobile-Enabled Field Operations
- End-to-End Work Order & Asset Management
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Omni-Channel Support
- Real-time routing of cases, chats, and tasks
- Omni-Channel Presence to manage agent workload
- Seamless support across distinct channels
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Workflow Automation
- Process Builder & Flow for Notifications, Approvals, and Case Routing
- Using Quick Text and macros to expedite repetitive tasks
- Rules for auto-response and escalations
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Service Cloud Voice
- Manage voice calls in addition to chat, email, and social media
- Real-time transcription and AI support
- Real-time dashboards and reports
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Community Cloud Integration
- Seamless CRM Connectivity
- Third-Party System Integration
- Provide branded portals
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Custom Reports and Dashboards
- Make customised dashboards for executives, managers, and agents
- Monitor key performance indicators (KPIs) in real time,
- Utilise scheduled reports, charts, and filters to streamline processes
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Lightning Service Console Setup
- Centralized view of past interactions, customer information, and cases
- To expedite case resolutions
- Use Lightning App Builder to customize the console
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Telephony Integration
- To handle voice calls, open CTI in the console
- Caller information and click-to-dial features appear on the screen
- Call metrics and call logging
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Asset & Order Management
- Track Customer Assets in Real-Time
- Manage orders, entitlements, and service contracts directly
- Enhanced Service Accuracy
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Account & Contact Management
- Access to comprehensive customer profiles
- Relationship Mapping
- Give agents access to real-time data
Self-Service Experience
- Help Centre
- Authenticated Portal
- Customer Community
- Einstein Bots
- Knowledge
- Generative AI-Powered Search Answers
- Experience Builder
- Mobile Publisher
- Service Catalog
- Appointment Assistant
- Workflows
Digital Customer Engagement
- Live Chat & Messaging
- Proactive Messaging
- API & Integrations
- Telephony Integration
- Real-Time Call Transcription
- Agent Productivity Tools
- Omni-Channel Routing
- Training and Management
- Desktop Sharing
- Visual Flows
- Augmented Reality
Service Process Management
- Case Management
- Field Service Management
- Omni-Channel Routing
- Generative AI-Powered Service Replies
- Knowledge Management
- AI-Powered Article Recommendations
- Generative AI-Powered Search Answers
- Swarming with Slack
- Workflows for Slack
- Swarming Reports and Dashboards
- Incident Detection & Response
- Incident Resolution
- Broadcast Communications
- Asset Service Management
- Field Service Mobile App
- Work Order Management
Customer Service Automation
- Workflows and Orchestration
- Unified Data
- Robotic Process Automation
- Service AI
- Schedule and Dispatch
- Service Catalog
- Self-Service
- Einstein Bots
Service Operations
- Service Performance Dashboards
- Embedded Insights
- Unified Data
- Automatic Transcript Analysis
- Conversation Analytics Dashboard
- Forecasting, Planning, & Optimisation
- Work Capacity
- Any-Channel Surveys
- Customer Lifecycle Maps
- Survey Analytics Dashboard
Customer Service AI
- Service Replies
- Conversation Summaries
- Knowledge Articles
- Search for Knowledge
- Next Best Actions
- Case Classifications
- Reply Recommendations
- Bot Builder
- Multilingual Bots
- Einstein Bots API
Contact Centre
- Embedded Telephony
- Agent Productivity Tools
- Training and Management
- Live Chat and Messaging
- Proactive Messaging
- API and Integrations
- Einstein Bots
- Einstein Conversation Insights
- Omni-Channel Routing
- Help Centre
- Authenticated Portal
- Customer Community
Field Service
- Prework Brief
- Onsite Knowledge Search
- Post-Work Summary
- Field Service Mobile App
- Mobile App Extensibility
- Slack for Field Service
- Dispatch Management
- Scheduling and Optimisation
- Forecasting and Planning
- Asset Service Management
- Work Order Management
- Visual Remote Assistant
- Appointment Assistant
Voice and Phone Support
- Telephony Integration
- Real-Time Call Transcription
- Omni-Channel Engagement
- On-Call Agent Assists
- Workflows
- Omni-Channel Routing
- Omni Supervisor
- Contact Centre Analytics
- Einstein Conversation Insights
Turning Vision into Reality: Our Case Studies Speak All!
Our certified Salesforce developers share great expertise in providing next-level solutions that help you achieve your business goals and succeed in the digital age. Below are some examples of how our team helped businesses overcome major CRM issues.
Sysdig
Sysdig sought expert assistance with their Customer portal development to enhance their customer support experience.
View Case StudyTech9logy Creators Top Salesforce Integrations
Often, people are left hanging between two technologies with great individual features because there’s no way to make them work together. However, we can get the Salesforce integration for you, no matter how complex. We've integrated Salesforce with several custom integrations and AppExchange products recently; here is the list below:
Our Application of Salesforce across Industries
Communication
Education
Financial Services
Healthcare & Life Science
Manufacturing
NonProfit
Professional Services
Retail
Engagement Models
Tailor-made to suit different requirements & budgets
Fixed
Price
- It’s suitable when the project has defined scope.
- The requirement is likely to remain constant for such projects.
- Works best for tight budgets.
- Suitable when all focus is to be channelised to extremely critical features.
Pay-As-You-Go
Price
- It’s suitable for projects that are subject to development.
- The requirements are very likely to change throughout the project.
- It can be chosen when there’s no strict budget constraint.
- Suitable when a give feature is subject to multiple iteration & tuning.
Dedicated Resource
Model
- It’s suitable for projects that are subject to continuous development or maintenance.
- It is best when a dedicated developer, tester, and other professionals are required to exclusively on a project.
- It can be chosen when there’s a budget constraint on monthly basis.
- Suitable when a project is time sensitive and require multiple iteration & tuning.
- The client has full control over the team and project direction.
We help businesses, from startups to large corporations in
India, USA, Australia, UK and worldwide
We love to work on creative ideas and polish them to perfection!
Our Salesforce Cloud Expertise
Race ahead and unleash the power of comprehensive suite of Salesforce clouds with the leading Salesforce Partner. We have experience working on multi-diverse Salesforce products, so if you are looking for a one-stop destination for all your Salesforce needs, consider Tech9logy creators global Salesforce development services.
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